Shipping Policy

We ship orders to countries and regions available at checkout.

Order Processing Time

Orders are usually processed and handed over to the shipping carrier within 3–4 business days after payment has been confirmed.

During periods of high order volume, holidays, and sales, order processing may take longer. If there is a significant delay, we will do our best to notify you.

Delivery Times

Estimated delivery times depend on the destination country and the selected shipping method:

• Europe: 5–9 business days

• United Kingdom: 5–9 business days

• United States and Canada: 10–16 business days

• Australia and New Zealand: 14–26 business days

• Asia: 14–26 business days

• Other countries: 14–26 business days

The delivery times stated above are estimates and may depend on the carrier, customs clearance, and other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and depend on the destination country, the weight/size of the order, and the selected shipping method.

If free shipping is available for your region, the relevant information will be displayed at checkout.

Tracking

After your order has been shipped, you will receive an email with shipping information and, if the selected shipping method supports tracking, a tracking number.

Tracking information may take some time to appear in the carrier's system after the package has been handed over.

Customs Duties and Import Taxes

For international shipments, some countries may impose import duties, taxes, or other fees.

If such charges are not included in the order price and are not paid by us in advance, they may be charged to the recipient by customs authorities or the carrier.

Responsibility for paying such charges depends on the destination country and the shipping terms and will be indicated at checkout, if applicable.

Customers in the United States do not need to pay import fees — we cover them ourselves.

Delivery Delays

We cannot guarantee an exact delivery date, as delivery times may be affected by weather conditions, customs clearance, holiday periods, strikes, and other circumstances after the order has been handed over to the carrier.

If your package is delayed, please first check the information using your tracking number. If the tracking information has not been updated for an extended period of time, please contact us at baltinyou@gmail.com

Incorrect Address

Please carefully check your shipping address before placing your order.

If your order has not yet been shipped, please contact us as soon as possible so that we can check whether the address can be changed.

If the order has already been shipped, it may not be possible to change the address.

Damaged or Lost Order

If your package arrives damaged, please contact us as soon as possible and provide your order number and photos of the damaged packaging and product.

If the order is considered lost by the carrier, we will review the situation in accordance with the terms of the selected shipping service and applicable consumer protection regulations.

Contact

For shipping-related questions, please contact us:

Email: baltinyou@gmail.com

Store Name: Baltic Tiny Knit