Frequently Asked Questions
Custom and personalised orders
Yes, I take orders for custom toys.Wholesale availability
Yes, I accept wholesale orders. Unfortunately, I am the only artisan, so I can only fulfill small wholesale orders.What is going to happen if I did not pick up the package and it was returned to the sender?
In the event that the package was returned to me due to your failure to collect it, the funds will not be reimbursed.Are customs duties, fees and import taxes are included in the price?
The cost of customs duties, fees, and import taxes are not included in the price and are the full responsibility of the buyer to pay.Do you accept exchanges and returns?
You have 30 days to return or exchange the item. Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.Do you ship to my country? How much is the shipping?
Yes, at Baltic Tiny Knit, we ship worldwide!
The first step is to select your products and add them to the shopping cart. From there, you can then enter in your exact delivery address, and select from the available couriers and see the shipping costs.
We offer different shipping options depending on delivery conditions, time frames and price.
How do I take care of the product?
• To prevent allergic reactions, use liquid and hypoallergenic detergents.
• Use the washing machine’s delicate cycle and set the temperature to 30 degrees for 30 minutes.
• After washing, lay the toy flat to dry.
What do I do If the parcel is delayed?
According to the law, the Post has a response period of 30-90 days during which the package will either be located and delivered to you or recognized as lost. If the package is declared lost, you will receive a full refund of the order amount. Please note that all the dates are approximate and beyond my control as I rely on the Postal Service to deliver the package. If the package is eventually located and delivered to you, but after a significant delay, no refund will be issued in that case.How quickly will my order be sent?
Orders will ship as soon as payment has been received.
If paid by Credit Card - Payment can be received in less than an hour, so the order will ship during the next 3 business days after full payment is confirmed.
If paid by Bank Wire - Payment can be received within 24 hours or later depending on your bank transferring capacity, so the order will ship during the next 3 business days after full payment is confirmed.
